Refund policy

Please refer to the Terms of Service for full explanation of the refund policy. Article 6 and 8 explain most of the rules around refunds. To apply for a refund, please e-mail with your order number and reason for refund.


Article 6 – Right of withdrawal for Consumers

  1. The Other Party acting as a Consumer, can terminate an agreement without giving reasons for a period of 14 (fourteen) days after the day on which the Consumer or the representative Third Party, who is not the carrier, has received the product.
  2. However, the Consumer’s right of withdrawal for the purchase of products with a limited shelf life, such as indoor and outdoor plants, can be invoked up to 7 (seven) days after receipt of the products.
  3. The Consumer’s right of withdrawal for the purchase of alive animals is excluded.
  4. If the Sybotanica products offered are specifically tailor-made or mixed for the Consumer, those products are exclusively intended for that individual buyer. Therefore, the right of withdrawal is excluded for those products .
  5. The exclusion referred to in paragraph 4 takes effect when Sybotanica is no longer able to cancel its order required for the agreement from its supplier free of charge.
  6. If a Consumer can use his right of withdrawal, the Consumer ensures the return of the product.
  7. The right of withdrawal never applies if the Other Party is not a Consumer.


Article 8 – Exercising the right of withdrawal

  1. The Other Party will return the product with all accessories supplied, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by Sybotanica .
  2. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the Other Party.
  3. The Other Party bears the direct costs of returning the product.
  4. Returning plants and natural products is entirely at the risk of the Consumer.
  5. If on receipt by Sybotanica it appears that products are damaged, incomplete or (in the case of natural products) no longer alive, Sybotanica is not obliged to refund the (full) invoice amount.