Sybotanica Partner Program Terms

Version 1.0, effective 1 November 2026. Replaces the "Affiliate Program Operating Agreement" previously shown in the partner portal.

1. Who we are and what this agreement covers

These terms are an agreement between Sybotanica B.V., registered in Arnhem, the Netherlands (KVK 86643096) ("Sybotanica", "we", "us") and you, the person or company taking part in the Sybotanica Partner Program ("partner", "you"). They cover everything you do as a partner: your referral links, discount codes, commissions, bonuses and content about Sybotanica.

You accept these terms by ticking the box when you sign up in the partner portal (partners.sybotanica.com), or, if you already were a partner before 1 November 2026, by continuing to take part in the program after that date (see section 10).

2. Joining the program

• You must be at least 18 years old.
• We decide who joins and may decline or end any application without giving a reason.
• Keep your account details, payment details and contact email correct and up to date.
• One account per person or company.

3. Referral links and discount codes

• You get a personal referral link and, where agreed, a personal discount code.
• A sale counts for you when a customer orders on sybotanica.com within the cookie period shown in your partner dashboard after clicking your link, or uses your code at checkout.
• Your own orders, orders from members of your household and orders placed with your own code do not count.
• You may not bid on Sybotanica brand terms in search ads, use coupon or cashback sites, or use misleading, spam or incentivised traffic, unless we agreed this with you in writing.

4. Commission

• Your commission rate is the rate shown for your partner group in the partner dashboard. Commission is calculated on the order value after discounts, excluding VAT, shipping and gift cards.
• Commission on an order is final once the order has been paid and is no longer returnable or refundable. Cancelled, refunded or fraudulent orders earn no commission, and we may correct commission already credited for such orders.

4.1 Sale events

A few times a year we run a store-wide sale event (for example our anniversary sale or the Plantsgiving Sale). During a sale event, customers already receive a large discount on top of our normal prices. To be able to offer that discount at all, we may, for the duration of the sale event:

• lower the commission rate for all partners (for example to 5%), and
• lower, change or pause partner discount codes, or limit whether they can be combined with sale prices.

We will tell you by email at least 7 days before a sale event starts which rates and codes apply, and when they end. Normal rates return automatically when the sale event ends. A sale event lasts no longer than 14 days and we hold no more than 4 sale events per calendar year.

We do this because a short, deep sale brings in far more orders than a normal week, which is good for us and for you. Individual agreements on a different rate do not apply during a sale event unless we confirmed in writing that they do.

5. Bonuses and contests

From time to time we may offer bonuses, contests or extra rewards (for example a bonus for the partner who brings in the most giveaway signups). The rules for each one are set out in the email or portal message that announces it. We decide the winner based on our own tracking data, after excluding duplicate, fake or self-made entries or orders. Our decision is final.

6. Payment

• We pay commission monthly in euros, by bank transfer or another method offered in the portal, once your balance has reached the minimum payout amount shown in the portal.
• You are responsible for your own taxes. If you are a business, you will provide an invoice or tax details when we ask for them.

7. Your content and how you talk about us

• Always make clear that you are a Sybotanica partner and that you may earn a commission (for example #ad, #partner or "affiliate link"), as required by the advertising rules in your country.
• Only make claims about our products that are true and that you can back up. Do not say our products cure, prevent or kill anything (for example pests or root rot); describe your own experience instead.
• Do not present yourself as Sybotanica or as speaking on our behalf, and do not change our logos.
• You give us permission to share, repost and quote content you made about Sybotanica on our own channels, with credit to you. For use in paid advertising we will ask you first.

8. Ending the partnership

You or we can end the partnership at any time by email. Commission earned on valid orders before the end date will still be paid in the next payout. We may end the partnership immediately and withhold commission on affected orders if you break these terms or act fraudulently.

9. Liability

You are an independent partner, not an employee or agent of Sybotanica. We are not liable for indirect loss or lost income. Our total liability towards you is limited to the commission paid to you in the 12 months before the claim.

10. Changes to these terms

We may change these terms. We will email you about any change at least 14 days before it takes effect (except for sale-event rates, which follow section 4.1). If you do not agree with a change, you can end the partnership before the change takes effect. If you keep taking part after that date, you accept the new terms.

11. Law and disputes

Dutch law applies to these terms. Any dispute will be handled by the competent court in Arnhem (Gelderland), the Netherlands.

Contact: Marvin Paulus, partner program manager, marvin@sybotanica.com