Please read the FAQ's below. If you are unable to find an answer you are looking for, our email is at the bottom of the page! Or feel free to reach out using the livechat. We offer a 100% satisfaction guarantee and can offer expert help on plants, terrariums and soil.
Returns & refunds
It happens, please shoot us an email at firstname.lastname@example.org or reach out using the live chat. We offer free returns 30 days post purchase.
**The refund window on plants is 14 days, we won't make you return it. If your plant is unhealthy please let us know and we can help**
**Live animals can not be returned for obvious reasons**
No! If something is wrong let us know and we can process a refund.
Shipping & Delivery
After you have placed your order, our team at Sybotanica will carefully collect your products, plants & maybe even live animals! As plants and animals are delicate creatures that require utmost care, please allow us up to 72 hours to prepare your shipment. After we are ready writing your personal note and making sure your plants & animals are safe for the ride, we hand the package of to our shipping carrier PostNL.
Please note that the advertised shipment times are the times given to us by our shipping carrier DPD, sometimes there will be slight delays. If you have any concern don't hesitate to contact us!
Above €50.00 is free shipping!
Transit time is displayed above the "Add to Cart" button.
All packaging is either 100% recyclable or 100% recycled (pots/plants) and the delivery is CO2 compensated. We do not introduce any virgin plastic in the supply chain.
Yay! Your order is on it's way, you will receive an email with the tracking code. If you did not receive this please email email@example.com with your order number.
Please contact us as soon as possible, and we can resend a new one at no costs.
Each terrarium product contains an image explaining the size. Check the individual DIY kit for a custom reference, I am also happy to help if you have a different size terrarium.
If you purchase a DIY kit, you will receive a detailed .PDF which will explain everything. Still have questions or don't want to order a DIY kit? Don't hesitate to ask me at firstname.lastname@example.org or via the live chat! I am happy to answer any and all questions :)
Please check your spam folder, if it is not there shoot us an email or contact us via the live chat, we will send it to you.
The DIY kits contain all the materials you need! If you want more specific advise, feel free to reach out.
Bummer.. Please send us a picture and tell us how you treated your new friend since you got it. Our plant experts will help you out!
We do our utter best to make sure they don't! But if they do send us a picture as soon as possible and we will issue a full refund.
A 1 liter bag will fill 2x ø 9cm pots
A 2.5 liter bag will fill 2x ø 15 cm pots
We are also working on a soil volume calculator! Stay tuned.
I still have a question.
Please reach out to us at email@example.com or via the live chat. We love to help you out!